Big Bets' Privacy Policy — Your data is protected

Big Bets (bigbets.onl) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. By using the Big Bets platform, you are considered to have accepted this Privacy Policy.

This Privacy Policy applies to all Big Bets services — including the website, mobile app, Live Casino, fish games, Sports Betting, and all other features. We follow international standards to protect the personal data of all members in Bangladesh.

Our Privacy Policy is written in plain, straightforward language so that any member in Bangladesh can easily understand how their data is handled. If any section is unclear, our 24/7 support team is always ready to help.

Big Bets collects only the minimum information needed to provide our services. The types of data we collect are detailed below:

• Information provided directly when filling out the registration form is collected.
• Relevant information is extracted from documents uploaded during the KYC process.
• Certain technical information is collected automatically while using the platform.
• Information provided through customer support contact is also stored.

Big Bets uses collected data only for specific, legitimate purposes. A full list of how we use your data is provided below:

• To create, manage, and verify accounts.
• To process deposit and withdrawal transactions.
• To provide bonuses, promotions, and VIP benefits.
• To prevent fraud, money laundering, and illegal activities.
• To ensure responsible gaming and support players experiencing difficulties.
• To provide customer service and technical support.
• To improve platform services and the overall user experience.
• To meet legal obligations and regulatory requirements.
• Where applicable, to send you personalized offers and notifications.

Big Bets does not sell your information. However, in limited circumstances, data may be shared with trusted third parties:

• Payment Processor: Limited data is shared with payment gateways such as bKash, Nagad, and Rocket to complete deposits and withdrawals.
• KYC Service Provider: We work with licensed third-party KYC platforms for identity verification.
• Legal authorities: Information may be disclosed to relevant authorities in response to a court order or valid legal request.
• Game Provider: Necessary data may be shared with licensed software providers who support the delivery of gaming services.
• Business Transfer: In the event of an acquisition or merger, user data may be transferred to the new entity.

Big Bets uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential cookies: Used to store login sessions, security tokens, and language preferences. The site cannot function without these.
• Functional Cookies: To remember your preferences, game settings, and personalised experience.
• Analytics Cookies: Collects site usage statistics used to improve our services.
• Security Cookies: To detect fraud and prevent misuse through multiple accounts.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

Big Bets uses the most advanced technologies and processes to protect your data. The core components of our security framework:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• All sensitive data stored on our servers is kept in encrypted form.
• Two-factor authentication (2FA) is available for all members.
• Regular third-party security audits and penetration testing are conducted.
• Our 24/7 security monitoring team keeps an immediate watch on any unusual activity.
• Staff access to data is strictly controlled — only authorised personnel can view information.
• In the event of a data breach, affected members will be notified within 72 hours.

As a Big Bets member, you have fundamental rights over your personal data. We fully respect these rights:

• Right to Know: You can find out what data we hold about you and how it is being used.
• Right of access: You can request a copy of the data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data subject to certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to object: You may object to marketing communications or profiling at any time.

To exercise these rights, email us at [email protected] or contact our support team via live chat. We will respond to your request within 30 business days.

Big Bets does not retain data longer than necessary. Retention periods vary by data type:

Once the retention period ends, data is securely deleted or anonymized. Data deletion follows internationally recognized standards.

Big Bets strictly prohibits anyone under 18 from using the platform. Our measures to protect minors' data:

• Age verification is mandatory at registration.
• Date of birth and national ID are verified as part of the KYC process.
• Any account identified as belonging to a minor will be closed immediately.
• No data from minors is knowingly collected in our system.
• Any data collected in error is deleted immediately.

Big Bets reserves the right to update this Privacy Policy when necessary. Our process for handling changes:

• For significant changes, advance notice will be provided via email or an on-platform notification.
• The effective date of the updated policy will be clearly displayed at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure.

We recommend that you check this Privacy Policy page regularly to stay informed of any updates.

Contact us for any privacy-related questions, concerns, or complaints:

• Email: [email protected] (response within 24 hours)
• Live Chat: Log in to the platform to access 24/7 live chat support.
• Complaints process: Send your complaint by email and we will provide a written response within 30 business days.